Coronavirus – Service levels and our response

March 31, 2020

During this unprecedented period, the company is committed to providing an optimum level of service whilst complying with public health guidelines and ensuring the welfare of our employees.

The following provides a summary of the current service levels across our activities/departments:

Head office

Open and manned by a skeleton team – desk-based employees digitally connected to the IT and telephone systems and working from home. Contact with individuals can be made as normal via the usual telephone and email routes. All home-based employees have video conferencing facilities via “Microsoft teams”.

Sales & Proposals

Operating as normal albeit home working.

Engineering & contracts

Operating as normal – partly home, partly office working.

Workshop & manufacture

Workshop activities were suspended on Tuesday 24th March until 4th May. A skeleton crew remains for deliveries and urgent essential activities. This will be reviewed week commencing 4th May.

Site activities

Operating with a reduced team prioritising “essential” work. This is under constant review as we react to changing customer needs and site access restrictions.

The company will continue to monitor the situation as circumstances evolve.  Further information will be provided & the Company is greatly appreciative of your understanding during this unprecedented period.

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Les Bunce

Hire Business Manager

Les Bunce is Hire Business Manager. He leads the WES Hire Business responsible for managing the supply of our Temporary Chemical Dosing hire fleet on both a planned and emergency basis. Les has over 25 years’ experience in the hire industry and fully understands our customers’ hire requirements.

Patrick Fisher

Capital Projects Director

Patrick Fisher is Capital Projects Director. He leads the business stream responsible for project management, design, engineering, manufacture and delivery of “Capital project” chemical dosing systems. A degree qualified engineer with over 10 years’ experience working in fluid delivery solutions to the water, general industrial, petrochemical, and food & beverage industries.

Bob Cook

Senior Proposals Manager

Bob Cook is Senior Proposals Manager. After completing a traditional engineering apprenticeship at the Royal Aircraft Establishment, Bob was one of the original partners who started the business in 1986. In addition to board activities, Bob now applies his considerable experience to developing proposals & solutions to meet customer requirements.

Ian Price

Dosing Products Business Manager

Ian Price is WES Dosing Products Business Manager, leading the business stream responsible for delivering a wide range of standardised chemical dosing packages, ad-hoc dosing needs and ‘off the shelf’ dosing products & solutions. A mechanical engineer with over 20 years’ experience in fluid handling solutions into the water, petrochemical, pharmaceutical and food & beverage markets.

Jamie Cole

Operations Director

Jamie Cole is Operations Director. Jamie joined the business in 2018 from a career in delivery of services to the property and utilities sectors. Jamie is responsible for the management of all external operations and activities of the business including installation, service, hire & warranty.

Graham Ward

Business Development Director

Graham Ward is Sales and Marketing Director. His extensive experience includes a number of senior roles working for various SMEs and large organisations in the water, power generation, petrochemical, marine and food & beverage industries. As a qualified marine engineer, Graham has established his career in Sales and Business Development and is responsible for the business development, marketing and sales of systems, products and services across WES.

Carl Millington

Non-Exec Director

Carl joined WES as Non-Exec chairman following an appointment via the Business Growth Service to assist the business with growth strategy. A highly experienced Business Mentor, Coach, Managing Director & Non-Exec Chairman, having led product, manufacturing, contracting and service provider businesses for nearly 30 years. A strong track record of market, sales and profit growth within a diverse range of sectors.

Core competencies include business growth strategies, board & business leadership, strategic planning, sales & marketing management, P&L & balance sheet management, acquisitions, divestments, outsourcing, TUPE transfer, mentoring & coaching.

Kevin Wheeler

Managing Director

Kevin Wheeler is Managing Director. Kevin trained as an Engineer at the Royal Aircraft Establishment and joined the business in 1989. Kevin now leads the Board of Directors setting strategy and defining priorities to meet the business objectives & growth aspirations whilst adding experience to technical issues where required.