WES employee

What’s in the works for Operations Director Jamie Cole?


Jamie Cole joined WES Ltd as Operations Director in July 2018. He takes time out of his busy schedule to share his plans for growth and what he sees as the biggest opportunities for WES and their utility clients.

Jamie Coles’ early career as a Gas Engineer saw him deal with safety critical projects. He later diversified into electrical, water and then planned works within property services. But it was when he moved to Kier that gave him a real insight into the utility sector and why he was a great fit for this key role at WES.

What attracted you to join WES?
Having spent a lot of time working for large corporates it looked like a genuinely refreshing opportunity to move to a company that has a clear growth plan as well as the autonomy to focus on the overall business strategy.

What areas have you been involved in since you joined?
So far, I have concentrated on operational efficiencies and laying the ground work for our future growth plans. I am excited because WES is in a great position for growth but there are a few areas that I am working on to create a more solid base.

I am assessing and establishing strong controls for operational management and productivity. I expect a few growing pains along the way, but this excites me as it’s all fixable and will improve how we operate.

To date, I have been mainly involved in larger projects to facilitate products are delivered to site on time, that field staff are fully briefed and engaged with the client and that the process between build and commission is as smooth and swift as possible.

What’s been the biggest challenge so far?
From a personal perspective, it’s been understanding the complexities of what we do. The products and processes themselves can be quite technical. There are some very clever people here at WES and the technical language takes some getting used to. Operationally, nothing has shocked or surprised me so far so that’s good.

What are you looking forward to being involved in?
I came on board to take ownership of the Service and Hire part of the business. There is also a great opportunity to bring the Maintenance business to life. I am looking forward to growing this part of the business and building a plan to do so. Undoubtedly, it’s an area that we want to grow by at least 20% and will have significant focus in 2019.

We will also be concentrating on predictive and preventative maintenance and plan to make this a large part of the WES offering. Part of my broader remit is to research and plan what these maintenance plans might be. For example, an annual plan might include a certain number of visits per year to change key elements of the process on a preventative basis. I want to understand the balance between cost and number of visits combined with the client’s needs as to how best we achieve an outstanding offering. I will be building two business plans; one for waste water and one for fresh water. Both have very different needs and I look forward to building maintenance solutions for both.

What excites you about the coming years at WES?
I am really excited about the company’s five-year plan. It’s a big plan with lots of exciting opportunities along the way. I am really looking forward to having a key role in the research, planning and building of the plan; enabling the structures and the processes in order to achieve our goals.

I am extremely happy and enthusiastic about having the autonomy to do what needs to be done. The coming years will allow me to have significant influence over the direction of the company. I have a broad remit and can build my own role and team. I love the ethos of the business. We are in a strong position, are forward-thinking and are able to invest substantially back into the company which will benefit the business and the customers long term. I am excited to make my own mark in the business and to really make a difference.

What excites you about the utilities sector at the moment?
This sector is in an interesting period. All major water companies have declared high expenditure for the next AMP (Asset management Period.) AMP7 which relates to 2020 – 2025 and will see a huge focus on investment in infrastructure. For example, Thames Water have declared a £1bn spend over the five years. We’re yet to understand if this investment will be spent in pumping systems but AMP7 will certainly contribute to the growth plans we have at WES.

What is the culture like at WES?
I love the culture in our workplace as it’s a very warm and friendly environment with a family feel. What’s great is we are all very inclusive and work well together.

What is your normal day like at WES?
I am based in the office at Basingstoke, but actually, I spend a lot of time in the field. In general, anywhere we have business I will be visiting. My days are very busy and there is lots going. Our growth plans are very exciting, and I look forward to making it happen.

UVDB image

WES Ltd achieves exceptional results in the UVDB audit

A recent Audit of WES Ltd by Achilles shows outstanding results for Health & Safety, Environment, Quality and Corporate Social.

We have secured another outstanding result in the Achilles UVDB B2 Audit.

UVDB (Utilities Vendor Database) is the utility industry’s pre-qualification system, used by almost all buyers in the sector to monitor and maintain supply chain standards.  The audit provides assurance for utility companies by providing them with a bank of pre-qualified suppliers that they can then invite to tender.

The annual audit, which takes two days to complete, examines both the head office and an on-site location, scoring the company accordingly across four disciplines in each location.

We were awarded near perfect results scoring an overall 100% for the on-site assessment and 99% for head office.  In fact, 100% was awarded in six of the eight categories.  The annual re-accreditation process is exceptionally stringent, and we are extremely proud for achieving such high results.

Kevin Wheeler, Managing Director, comments: “These are once again outstanding results.  We have even managed a further improvement on last year, which serves to demonstrate the hard work and dedication of the whole team to continually improve the business. This acts as a wonderful showcase to demonstrate our excellence to both our existing and potential clients.”

We have been a member of UVDB Verify for several years and hold the audit process in high regard, continually striving to maintain or improve on our results.

dosing equipment

WES awarded Framework Agreement by Thames Water

We are delighted to announce that we have been awarded a Chemical Dosing Framework Agreement (FA1310 Chemical Dosing Equipment – Lot 2) by Thames Water.

dosing equipment

The Lot 2 agreement covers chemical disinfection and dosing equipment, which will see us supplying design expertise, engineering know-how and high-quality dosing equipment to Thames Water. The equipment will primarily be used on clean water sites across the Thames Water region and the framework will be 3 years initially with an option to extend to 7 years.

Thames Water is the UK’s largest water and wastewater services company. Each day, they supply around 2,600 million litres of tap water to 9 million customers across London and the Thames Valley. They also remove and treat more than 4,000 million litres of sewage for 15 million customers.

We have worked with Thames Water for over 20 years supplying chemical dosing systems on clean and wastewater sites across their region. The company were awarded the Lot 2 agreement after demonstrating a strong willingness to innovate and collaborate with Thames Water as well as offering products that are compliant with strong after sales support and response times.

Dick Tett, Sales & Marketing Director says, “We are very excited with the award of this framework agreement by Thames Water, as this has a potentially significant and positive impact on our growth plans. We are also proud to be helping Thames Water in our own way to deliver the largest water & wastewater capital expenditure programme in the UK.”

WES chemical dosing

WES Group appoints new Operations Director

We are pleased to announce the appointment of Jamie Cole as Operations DirectorWES chemical dosing

This is a newly created role which supports our long-term business growth plans. Jamie has extensive experience in operations, safety critical environments and field-based delivery, having previously held senior management roles within leading utility companies and major construction groups.

Jamie will be responsible for a number of core functions, including the management of all external operations and the development of our installation, service, hire and warranty offerings.

Jamie says, “I’m excited to have the opportunity to be joining the leading specialist in chemical dosing systems during the next phase of its growth strategy. I look forward to being part of the senior management team, driving the efficiency and quality of our operations for the benefit of our customers and suppliers.”

Kevin Wheeler, Managing Director, says, “I am delighted to welcome Jamie to WES. He has a great deal of experience and the right skills to help us deliver significant growth in our Services and Hire offering in line with our long-term strategy.”


Selecting the right chemical dosing system

chemical dosing products


A key challenge for system owners is the selection of the right chemical dosing system. With several alternatives in technology and product variants, it can be difficult to know where to start. Download our guide to help explain the components and main factors companies should consider when choosing a dosing system.

Areas covered, include:

  • System overview
  • Chemical metering pumps
  • System components
  • Component selection criteria